Discoverability

1. Increase our capacity to deliver, evaluate, and improve reference services.
   
2. Define the role of and implement appropriate technology in our public-use and learning spaces.
   
3. Explore mobile and other innovative web technologies and apply them to appropriate library services and resources.
   
4. Enhance our digital collections and multimedia resources to provide greater access and more thorough integration with teaching and research.
   
5. Further develop digital exhibitions based on our collections to support public programming and advancement.
6. Evaluate and improve overall collection management, emphasizing availability and accessibility of materials.
7. Increase promotion of our collections, spaces, and services to students, scholars, and researchers.

Integration with our Community

1. Secure increased funding for library faculty, staff, and collections that support USC teaching and research priorities.
   
2. Develop an information-literacy program, such as a semester-long course, certificate program, or re-establishment of USC's master's degree in library science.
3. Improve workflow for managing the review and processing of gifts.
4. Develop a library research and grant-seeking agenda.
5. Improve outreach to new USC faculty, students, and staff, with an emphasis on new members of the USC community before they arrive at the university.
6. Create new academic and cultural programs—that communicate the essential qualities of library collections, services, and personnel—in partnership with groups on campus and other relevant partner organizations.
7. Encourage development of research programs between the USC Libraries and USC faculty and departments.
8. Evaluate document-delivery services and determine necessary levels of support, including staffing and office space.

The Intellectual and Physical Environment

1. Determine the level of resources necessary to support digitization, technical services, and special collections activities.
2. Identify and review selected library facilities and develop proposals for improving the use of space to serve our community more effectively.
3. Evaluate and increase—where appropriate—responsibility for training, hiring, and budgeting at the unit level.
4. Improve customer-service training for student workers.
5. Improve internal communication in the USC Libraries and encourage interdepartmental knowledge exchange.